Your Documentation System is Perfect. The Humans Just Don’t Know It Yet.
- Workshop
- Lifecycle Management and Compliance
-
Frida Stjernholm
- Great IT
Contents
Documentation transformation is often treated as a technical rollout, but tools don’t change behaviour. People do. In this workshop, we shift focus from systems to humans and explore why adoption succeeds or fails. Through short exercises, reflection and discussion, participants identify real barriers in their organisation (hint: it's rarely the software), learn a simple behaviour-based model for change, and practise leadership behaviours that build motivation instead of resistance. Attendees leave with clear insights and a personal action plan they can apply immediately. If we want documentation that actually lives across long product lifecycles, we must design for humans, not just platforms. This session offers practical methods, filled with honesty, lightness, and a bit of humour.
Takeaways
Why documentation change fails when humans aren’t included, and how to fix it.
A simple behaviour-based model for adoption you can use immediately.
One concrete action to boost engagement back at work.
Prior knowledge
Participants should have some familiarity with documentation processes, tooling, or content development within their organisation. They should understand the basics of how documentation is created, maintained, or distributed but they do not need prior knowledge of change management or behavioural adoption. Curiosity, openness, and willingness to reflect on human factors in transformation are more important than technical depth.