CCMS Adoption within an Enterprise at Microchip
- Partner presentation
- User Experience
- 06. March
- 13:00 - 13:45 PM (CET)
- Sandra
- finished Presentation Slides
-
Morten Haaker
- Microchip Technology Inc.
-
Charles Gettinger
- RWS
Contents
Microchip Technology provides extensive Technical Documentation for its smart, connected, secure embedded control solutions. Microchip adopted a centralized Component Content Management System (CCMS) to streamline and support enterprise operational efficiencies, significantly improving customer experience.
CCMS adoption is the central piece needed for working with Technical Documentation sustainably in an enterprise. During this presentation, Morton will discuss the benefits and challenges of their CCMS adoption:
- How the CCMS supports sustainable process improvements – leading to significant automation utilities, content reuse, single source, and other efficiencies.
- Operationally and efficiently – training methods to support internal users who produce quality documentation for the end customers.
- Innovations for technical writers and engineers to closely collaborate on writing and reviewing technical documentation.
- Managing ongoing changes to ways users work and the enterprise governance process to support.
- Future plans and the impact of AI on these workflows.
Takeaways
A CCMS is a start. In addition you need integrations, processes, governance, and maybe other architecture components to get a good user experience and return on investment of the CCMS. This is a use case of how it can be done in an enterprise.
Prior knowledge
Experience with technical authoring and structured content is helpful.