Microchip Technology provides extensive Technical Documentation for its smart, connected, secure embedded control solutions. Microchip adopted a centralized Component Content Management System (CCMS) to streamline and support enterprise operational efficiencies, significantly improving customer experience.
CCMS adoption is the central piece needed for working with Technical Documentation sustainably in an enterprise. During this presentation, Morton will discuss the benefits and challenges of their CCMS adoption:
- How the CCMS supports sustainable process improvements – leading to significant automation utilities, content reuse, single source, and other efficiencies.
- Operationally and efficiently – training methods to support internal users who produce quality documentation for the end customers.
- Innovations for technical writers and engineers to closely collaborate on writing and reviewing technical documentation.
- Managing ongoing changes to ways users work and the enterprise governance process to support.
- Future plans and the impact of AI on these workflows.
A CCMS is a start. In addition you need integrations, processes, governance, and maybe other architecture components to get a good user experience and return on investment of the CCMS. This is a use case of how it can be done in an enterprise.
Experience with technical authoring and structured content is helpful.
Morten Haaker, M.Sc. Senior manager for the CCMS and related processes, integrations and development.
Charles manages a global solution consulting team. His passion and skills are engaging with customers to mature business requirements for the adoption of structured content authoring/management technologies. This leads to adopting RWS content technologies to realize the benefits of structured content authoring and management.