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Contents

Over the past 25 years, I’ve followed documentation through its many evolutions: from monolithic PDFs to living, breathing knowledge bases. I embedded myself in agile teams (yes, I learned to love daily standups and introduced a daily docu for all the tech writers across teams), worked across industries, led documentation teams, taught at universities, and spoke at conferences — spreading the gospel of good content and docs-as-code along the way.

These days, my business card says Digital Content Manager, but the reality is a little more colorful. I coach teams on communication, craft narratives for innovation projects, and help non-writers find their voice. I sit at the intersection of UX, documentation, internal comms, and strategic storytelling — basically, I translate chaos into clarity.

Takeaways

You will learn that it’s not just about writing good docs. It’s about helping people understand, connect, and move forward — one sentence at a time. 

And how important it is to stay flexible and reinvent yourself all the time like a chameleon!

Prior knowledge

no prior knowledge needed