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Using Knowledge Graphs for Accurate Technical Documentation

  • Presentation
  • Best Practices in Technical Documentation
  • 13. March
  • 14:00 - 14:40 PM (CET)
  • Meeting Room 5
  • finished
  • Ulrike Parson

    Ulrike Parson

    • parson AG
  • Martin Blumbach

    Martin Blumbach

    • Ericsson

Contents

As digitalization continues to advance, the demands on technical documentation are also increasing. Documentation must accurately reflect the configured and delivered product, and ideally, be updatable after delivery. Knowledge graphs can store both product data and information metadata that describe modular technical documentation. This capability allows for the creation of configuration-specific documentation and the generation of appropriate documentation for the digital twin. Ericsson and parson will present their experiences with using knowledge graphs in different (non-joint) projects, illustrating how to effectively integrate this technology.

Takeaways

  • Benefits of knowledge graphs
  • How to use knowledge graphs to increase the accuracy of technical documentation for a specific product configuration
  • How to approach the integration of knowledge graphs into technical communication

Prior knowledge

Content management and structured authoring

Speakers

Ulrike Parson

Ulrike Parson

  • parson AG
Biography

Ulrike Parson ist Gründerin und Vorstand der parson AG. Sie ist seit mehr als 25 Jahren in der Technischen Kommunikation tätig - als Redakteurin, Beraterin, Trainerin und Mentorin. 2006 gründete sie das Dienstleistungsunternehmen parson AG mit Hauptsitz in Hamburg. Neben Ihrer Tätigkeit als Vorstand führt sie Beratungsprojekte durch und beteiligt sich an Forschungsprojekten. Sie ist die aktuelle Vorsitzende des iiRDS Steering Committees.

Martin Blumbach

Martin Blumbach

  • Ericsson
Biography

Martin is the lead architect for automating technical documentation of cloud native software products. He has been working with the system and information architecture of large scale Ericsson products for many years and enjoys making tacit knowledge explicit.

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