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Using Knowledge Graphs for Accurate Technical Documentation

  • Presentation
  • Best Practices in Technical Documentation
  • 13. March
  • 14:00 - 14:40 PM (CET)
  • Meeting Room 5
  • Ulrike Parson

    Ulrike Parson

    • parson AG
  • Martin Blumbach

    Martin Blumbach

    • Ericsson GmbH

Contents

As digitalization continues to advance, the demands on technical documentation are also increasing. Documentation must accurately reflect the configured and delivered product, and ideally, be updatable after delivery. Knowledge graphs can store both product data and information metadata that describe modular technical documentation. This capability allows for the creation of configuration-specific documentation and the generation of appropriate documentation for the digital twin. Ericsson and parson will present their experiences with using knowledge graphs in different (non-joint) projects, illustrating how to effectively integrate this technology.

Takeaways

  • Benefits of knowledge graphs
  • How to use knowledge graphs to increase the accuracy of technical documentation for a specific product configuration
  • How to approach the integration of knowledge graphs into technical communication

Prior knowledge

Content management and structured authoring

Speakers

Ulrike Parson

Ulrike Parson

  • parson AG
Biography

Ulrike Parson is the founder and CEO of parson AG, a service provider for intelligent information and smart content solutions. Ulrike’s areas of expertise are content strategy consulting, digitalization and intelligent information. She is a member of the iiRDS Steering Committee.

Martin Blumbach

Martin Blumbach

  • Ericsson GmbH
Biography

Martin is the lead architect for automating technical documentation of cloud native software products. He is working with the tool and abstract knowledge representation aspects of the content delivery pipeline. Martin has a long history as system architect of large scale Ericsson products and has over time developed an interest in their information architecture. He enjoys understanding technical concepts and making tacit knowledge explicit.

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